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This article submitted by Economic Development Greater Saint John
COVID-19 BUSINESS REALITY
Chipman Hill Suites, a business providing accommodations for both business and leisure
travellers in nine historic properties in Saint John, was severely impacted by the
pandemic. In-house guests were forced to depart earlier than expected, and every
advanced booking was cancelled over the space of two days. While Chipman Hill Suites
continued to stay open and take care of guests, this loss of business forced the temporary
closure of 5 of its 9 properties and a staff reduction from 20 to 35 employees.
INSIGHTS & ACTION
During the pandemic, Chipman Hill Suites capitalized on its unique
contactless check-in/check-out system. Owners and Management took
immediate action to ensure all staff were educated and aware of the mandatory
protective measures and how to socially distance. Chipman Hill Suites implemented changes to maintenance and housekeeping departments,
including increased sanitization and disinfection measures, the installation of hand sanitizer dispensers, and new protocol to safely service suites. Incoming guests requiring a two-week quarantine period all stayed in one property. Guests received extensive communications regarding policy changes and procedure updates to ensure the comfort and safety of both guests and staff.
LESSONS LEARNED
Adapt Quickly. As new information regarding Covid-19 was released, it became evident that the tourism & accommodation industry would be one of the most impacted by this pandemic Management was proactive, and
quickly adapted the necessary changes, which allowed Chipman Hill Suites to continue operation, albeit in a much reduced capacity.
Respond to Opportunity & Recognize Consumer Needs as they Evolve. Chipman Hill Suites began using and promoting its suites for individuals requiring isolation, both to help encourage business and also support the
needs of the local community.
Know Your Strengths & Accentuate Your Advantages. Chipman Hill Suites is widely known for its fantastic attention to cleanliness, which cannot be overstated in a time like this. The self check-in/check-out system
already in place at Chipman Hill Suites has also proved to be a strong advantage in providing contactless entry and exit.
RESULTS
Both over the past 25 years, as well as during this difficult time, Chipman Hill has been honored to provide a
home away from home for all its valued customers, and will continue to do so.
FOR COVID-19 BUSINESS TOOLS & RESOURCES VISIT EDGSJ-CURVE.COM
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